Standard set
Hospitality, Tourism, and Recreation: Grades 9-12
Standards
Showing 45 of 45 standards.
10.1
Analyze career paths within the hospitality, tourism and recreation industries.
10.2
Demonstrate procedures applied to safety, security, and environmental issues.
10.3
Apply concepts of quality service to ensure customer satisfaction.
10.4
Demonstrate practices and skills involved in hospitality and lodging occupations.
10.5
Demonstrate practices and skills for travel related services.
10.6
Demonstrate management of recreation, leisure, and other programs and events.
10.1.1
Explain the roles and functions of individuals engaged in hospitality, tourism, and recreation careers.
10.1.2
Analyze opportunities for employment in hospitality, tourism, and recreation careers.
10.1.3
Summarize education and training requirements and opportunities for career paths in hospitality, tourism, and recreation careers.
10.1.4
Analyze the correlation between the hospitality industry and local, state, national and global economies.
10.1.5
Create an employment portfolio to communicate hospitality, tourism, and recreation knowledge and skills.
10.1.6
Analyze the role of professional organizations in the hospitality, tourism, and recreation professions.
10.2.1
Explain the importance of safety, security, and environmental issues related to the hospitality, tourism, and recreation industries.
10.2.2
Demonstrate procedures for assuring guest or customer safety.
10.2.3
Evaluate evacuation plans and emergency procedures.
10.2.4
Demonstrate management and conservation of resources for energy efficiency and protection of the environment.
10.2.5
Design a system for documenting, investigating, and taking action on safety, security, and environmental issues.
10.3.1
Apply industry standards for service that meets cultural and geographic expectations of guests or customers.
10.3.2
Analyze how employee dispositions can impact customer satisfaction.
10.3.3
Apply a system to evaluate and resolve employee, employer, guest, or customer complaints.
10.3.4
Analyze effects of customer relations on success of the hospitality, tourism, and or recreation industry.
10.3.5
Demonstrate effective cultural awareness and customer relations to meet the hospitality, tourism, and recreation needs of special populations.
10.4.1
Demonstrate front desk, office, and customer service skills.
10.4.2
Demonstrate accounting practices and financial transactions.
10.4.3
Manage convention, meeting, and banquet support functions.
10.4.4
Apply basic food preparation and service skills in catering operations.
10.4.5
Manage use, care, storage, maintenance, and safe operations of equipment, tools, and supplies.
10.4.6
Apply facility management, maintenance, and service skills to hospitality and lodging operations.
10.4.7
Apply time and work management skills to facility service tasks.
10.4.8
Analyze sales and marketing functions in hospitality and lodging operations.
10.5.1
Investigate geography, climate, sites, time zones, and political and global influences of various regions and countries.
10.5.2
Investigate hospitality, lodging, tourism, and recreation customs of various regions and countries.
10.5.3
Apply knowledge of food, beverage, and etiquette of various regions and countries to decisions about hospitality, lodging, tourism, and recreation.
10.5.4
Research regulations and cultural expectations to determine information needed for diverse cliental for domestic and international travel.
10.5.5
Create travel documents and itineraries, utilizing current technology.
10.5.6
Analyze travel arrangements using computerized systems.
10.6.1
Coordinate client inquiries and requests.
10.6.2
Design themes, timelines, budgets, agendas, and itineraries for specific programs and events.
10.6.3
Organize resources and information about locations, facilities, suppliers, and vendors for specific services.
10.6.4
Prepare event materials for distribution.
10.6.5
Demonstrate skills related to promoting and publicizing events.
10.6.6
Manage programs and events for specific age groups or diverse populations.
10.6.7
Promote wellness initiatives through recreation and leisure programs and events.
10.6.8
Evaluate overall effectiveness of specific events.
10.6.9
Describe tourism related organizations and agencies and their impact on hospitality, lodging, travel, and recreation operations.
Framework metadata
- Source document
- 190000_Family_and_Consumer_Sciences_2018_701915_7
- License
- CC BY 4.0 US