Hospitality, Tourism, and Recreation (HTR)

Students will synthesize knowledge, skills, and practices required for careers in hospitality, tourism, and recreation.

Analyze career paths within the hospitality, tourism, and recreation industries.

Demonstrate procedures applied to safety, security, and environmental issues.

Apply concepts of quality service to assure customer satisfaction in lodging, travel, recreation, and event planning services. 

Demonstrate practices and skills involved in hospitality, lodging, travel, and recreation-related services.

Demonstrate management practices and skills involved in hospitality, lodging, travel, and recreation-related services.

Beginning (b)

Intermediate (i)

Advanced (a) 

Beginning (b)

Intermediate (i)

Advanced (a)

Beginning (b)

Intermediate (i)

Advanced (a)

Beginning (b)

Intermediate (i)

Beginning (b)

Intermediate (i)

Advanced (a) 

Examine roles and functions of individuals engaged in hospitality, tourism, and recreation careers.

Define labor market information and its impact on employment opportunities within hospitality, tourism, and recreation.

Identify employment trends in hospitality, tourism, and recreation. 

Discuss the role of professional organizations in hospitality, tourism, and recreation careers.

Identify preferred skills required to work in hospitality, tourism, and recreation.

Explore skills needed to relate to others who work in hospitality, tourism, and recreation. 

Analyze opportunities for employment across local, state, and national levels within hospitality, tourism, and recreation.

Describe employment trends in hospitality, tourism, and recreation.

List professional organizations that support hospitality, tourism, and recreation professionals.

Construct examples of documents required for an entry-level position in hospitality, tourism, or recreation. 

Explain the roles and functions of individuals engaged in hospitality, tourism, and recreation careers.

Analyze the correlation between the hospitality industry and local, state, national, and global economies.

Summarize education and training requirements and opportunities for career paths in hospitality, tourism, and recreation careers.

Examine the role of professional organizations in the hospitality, tourism, and recreation professions.

Create an employment portfolio to communicate hospitality, tourism, and recreation knowledge and skills. 

Explore industry standards for safety and security issues related to hospitality, tourism, and recreation. 

Identify procedures for assuring guest and customer safety related to hospitality, tourism, and recreation.

Develop evacuation plans and emergency procedures. 

Explore ways to conserve resources. 

Explain the present standards for meeting safety, security, and environmental issues within hospitality, tourism, and recreation. 

Explain the positive and negative influences of safety, security, and environmental issues. 

Practice evacuation plans and emergency procedures. 

Demonstrate management and conservation of resources for energy efficiency and protection of the environment.

Explain the importance of safety, security, and environmental issues related to hospitality, tourism, and recreation.

Demonstrate procedures for assuring guest or customer safety.

Evaluate evacuation plans and emergency procedures.

Design a system for documenting, investigating, and taking action on safety, security, and environmental issues.

Identify expectations of customers in a variety of settings.

Define conflict resolution skills.

Identify verbal and nonverbal communication strategies used in interpersonal relationships. 

Describe customer service skills needed in hospitality, tourism, and recreation.

Analyze how employee dispositions can impact customer satisfaction.

Demonstrate quality service techniques and procedures that meet industry standards in the food service industry.

Apply strategies for addressing and resolving complaints.

Demonstrate effective cultural awareness and customer relations to meet the hospitality, tourism, and recreation needs of special populations.

Analyze the role of quality service as a strategic component of exceptional performance.

Apply a system to evaluate and resolve employee, employer, guest, or customer complaints.

Analyze effects of customer relations on success of the hospitality, tourism, and recreation industries. 

Apply industry standards for service that meet cultural and geographical expectations of guests or customers. 

Perform cash handling, accounting, and financial transactions.

Devise a time-management schedule for a set of tasks.

Compare promotional materials for events. 

Describe sales and marketing functions in hospitality, lodging, travel, and recreation-related services.

Identify equipment, tools, and supplies needed in hospitality, tourism, and recreation operations.

Explore modes of transportation for domestic and international travel.

Explore food and beverages of various regions and countries.

Identify potential needs of domestic and international travelers. 

Explain the need for accuracy and timeliness in executing office procedures.

Design themes, timelines, budgets, agendas, and itineraries for specific programs and events. 

Develop event materials for distribution. 

Analyze sales and marketing functions in hospitality and lodging operations. 

Manage use, care, storage, maintenance, and safe operations of equipment, tools, and supplies.

Investigate geography, climate, sites, time zones, and political and global influences of various regions and countries.

Practice etiquette techniques needed in social situations through role-playing.

Research regulations and cultural expectations to determine information needed by diverse clientele for domestic and international travel. 

Describe tourism-related organizations and agencies and their impact on hospitality, lodging, travel, and recreation operations.

Explore wellness through recreation and leisure programs and events. 

Explain the purpose of labor laws in the workplace.

Describe employability skills.

Observe a demonstration or training event.

Identify standard components of a crisis management plan.

Develop a budget and time management outline for a meal. 

Organize resources and information about locations, facilities, suppliers, and vendors for specific services.

Promote wellness through recreation and leisure programs and events.

Examine labor laws governing the workplace. 

Participate in a simulated job interview. 

Develop an outline for a training presentation.

Critique a safety plan for a school or community organization.

Adapt a plan for an individual item or small-scale event to a larger scale. 

Manage programs and events for specific age groups or diverse populations.

Evaluate overall effectiveness of specific events on individual, family, or community wellness.

Apply human resource workplace policies, including rules, regulations, laws, hiring, compensation, overtime, discrimination, and harassment.

Apply the procedures involved in staff planning, recruiting, interviewing, selecting, scheduling, performance reviewing, and terminating of employees.

Conduct staff orientation, initial training, and education; consistent reinforcement of training principles, standards, and education; and on-the-job training or retraining.

Design internal and external crisis management and disaster plans and response procedures.

Apply principles of inventory management, labor cost and control techniques, production planning and control, sustainability, and facilities management to planning.