11.1

Communication: Describe strategies used to promote collaboration, trust, and clear communication among internal and external parties on a job site. Practice effective verbal, nonverbal, written, and electronic communication skills for working with colleagues, employers, clients, and other personnel while demonstrating the ability to: listen attentively, speak courteously and respectfully, resolve obstacles in construction, and respond to criticism. For example, assume the roles of a construction business owner and a potential client, listen to the needs of a potential client, and respond to the potential client by email; explain the services provided by the company and the next steps needed to begin the project. Other role playing could include a construction business owner and a potential subcontractor.