Explore the role of customer service in the financial services industry. Explain in a written narrative the impact of effective customer relations, including the importance of developing relationships, building rapport and trust, matching products and services to a customer’s needs, and maintaining customer confidentiality. Provide examples of positive customer service through role-play activities with fellow classmates.
Standard detail
16
Depth 1Parent ID: 122ADD0071854C3CA13AB84114E819CFStandard set: Banking & Finance
Original statement
Quick facts
- Statement code
- 16
- List ID
- 16
- Standard ID
- 5EE03D35828A4CE1BD358D4D82A9F188
- Subject
- CTE (2020-)
- Grades
- 11, 12
- Ancestor IDs
- 122ADD0071854C3CA13AB84114E819CF
- Source document
- Banking & Finance
- License
- CC BY 4.0 US