Identify customer retention and recovery strategies in relation to an unsatisfactory experience.
Standard detail
D1.6
Depth 2Parent ID: 9F71BA06FCE64BC38C62C7BF7DF3C579Standard set: Introduction to Hospitality & Tourism Management (2015)
Original statement
Quick facts
- Statement code
- D1.6
- List ID
- 6
- Standard ID
- 9ED6A728BC5E4AB8923998CF8E325C31
- Subject
- CTE (2008-)
- Grades
- 09, 10, 11
- Ancestor IDs
- 9F71BA06FCE64BC38C62C7BF7DF3C5797A0EA1194E9A4300A2688FF7DBA27430
- Source document
- INTRODUCTION TO HOSPITALITY AND TOURISM MANAGEMENT
- License
- CC BY 4.0 US