Demonstrate how to communicate with a client who is dissatisfied with their care (e.g., recognize the source of frustration, treat the client with respect and dignity, stay calm and professional, listen and use silence, leave for personal safety).
Standard detail
11.K1.2
Depth 2Parent ID: A9702578A96646E39D7CDE16EE0EA5F6Standard set: Grade 11 - Care 20 (Health Care Focus) (2022)
Original statement
Quick facts
- Statement code
- 11.K1.2
- List ID
- b
- Standard ID
- A868F7AAF8DD4E548D738E35A336260F
- Subject
- Practical and Applied Arts
- Grades
- 11
- Ancestor IDs
- A9702578A96646E39D7CDE16EE0EA5F64FE2B3C4D6A242A39E75F571988BD9E7
- Source document
- Grade 11 - Care 20 (Health Care Focus) (2022)
- License
- CC BY 4.0 US