Human Services: Personal Care Services Focus Area

Analyze basic principles of biology, chemistry and human anatomy for safe and effective utilization and selection of personal care products and services.

Evaluate an individualized personal care plan that reflects client preferences, needs and interests for a course of treatment/action.

Utilize data and information to maintain electronic records of client services and make recommendations for personal care services.

Demonstrate policies and procedures to achieve a safe and healthy environment for personal care services.

Develop organizational policies, procedures and regulations that establish personal care organization priorities, accomplish the mission, and provide high-quality service to a diverse set of clients and families.

Identify personal care business opportunities enhanced by community involvement, self-improvement and current trends.

Apply methods of obtaining feedback to understand expectations and promote high-quality personal care services standards.

Identify appropriate uses of chemicals and their interactions.

Accurately mix products and formulas according to manufacturer's guidelines.

Identify danger signs of unsuccessful reactions.

React to danger signs with appropriate intervention.

Identify how to correct and treat adverse reactions.

Document adverse reactions and corrective actions taken.

Explain the functions and interdependencies of tissues, cells, and organisms.

Apply principles of functions and interdependencies as part of a daily routine.

Explain interactions among tissues, cells, and organisms with each other and the environment.

Apply principles of interactions as part of a daily routine.

Determine needed services based on the principles of human anatomy.

List the systems of the body, and describe their functions to gain familiarity with potential problems.

Recognize, identify, and work with anatomical structures accurately.

Use several approaches to identify and evaluate alternatives.

Accurately describe alternatives.

Assist individuals to understand potential outcomes.

Help client identify potential barriers.

Evaluate customer feedback to determine how it may be best used to enhance or evolve future services.

Use customer feedback to enhance products and services.

Select appropriate resources to use with the client/family based upon industry-specific resources and client/family preferences.

Inform client/family of the process and realistic outcomes including possible risks, as well as rewards.

Develop a plan/program based on client/family wishes and feasibility.

Create a plan of treatment/action.

Initiate open discussion based on interpretation to elicit client information.

Negotiate for improving satisfaction if needed.

Deliver client services based on plan/program.

Document feedback of client/family satisfaction.

Formulate a reliable conclusion through summarizing, comparing, and contrasting information.

Retrieve and analyze data/information.

Interpret information about a client, product, process, or topic needed to initiate action.

Accurately interpret data.

Use appropriate software to represent existing client, product, service, or topic information in a different form.

Describe and accurately summarize information/data using charts, graphs, and descriptive statistics.

Comply with established procedures to store and retrieve information.

Manage information in a database.

Determine intervention strategies needed through evaluation of multiple emergency situations.

Document and report emergency situations and outcomes to appropriate authorities.

Use correct safety procedures that follow established guidelines, policies, and procedures.

Apply and adhere to OSHA and CDC guidelines.

Store chemicals in locked cabinets and secure keys.

Follow the organization's policies, procedures, and regulations regarding health and safety.

Effectively anticipate, respond, and document situations involving health and safety.

Implement procedures to protect the health and safety of all individuals.

Document and report emergency situations and outcomes to appropriate authorities.

Maintain effective working relationships with all levels of personnel within the organization.

Apply organizational priorities in daily work.

Model practices that demonstrate sensitivity to cultural, religious, disability, and gender issues.

Review financial markets and economic conditions to make successful financial choices.

Make successful investment choices.

Determine trends, factors, and potential issues that affect the financial aspect of the organization.

Determine where and how to establish a business account based on banking principles.

Establish and monitor a business account.

Evaluate media for maximum impact, targeting specific client populations.

Provide effective advertising of products/services.

Develop effective in-house documents and advertising materials.

Order and stock supplies/products/inventory from vendors.

Place orders accurately, and choose carefully for cost-performance ratio.

Maintain inventory that allows for satisfactory customer service while building a profitable business.

Maintain current and accurate client records using office/records management systems.

Maintain accurate client records.

Use client records to effectively respond to client inquiries.

Select and maintain service equipment to provided continued client services.

Deliver services using functional equipment.

Troubleshoot problems with business equipment.

Contact appropriate repair and maintenance services.

Utilize time management skills.

Maintain a business/appointment schedule.

Document customer satisfaction.

Maintain a helpful profile in the professional community and in the larger community to enhance community life.

Join professional associations and organizations and serve as officer, project leader, etc.

Join and serve in community groups or organizations (e.g., Kiwanis, Jaycees, etc.).

Act as a community educator and advocate for the profession.

Explain the role of a professional in the area of expertise to community groups.

Conduct workshops, responding to questions and comments.

Evaluate progress towards goals and self-improvement by using performance information.

Evaluate self for performance and technical improvement needed.

Develop a written professional development plan.

Maintain licensure/certification as required.

Request feedback of co-workers, clients, and supervisor to improve performance.

Research current techniques and trends to improve services.

Interpret data compiled.

Develop strategies for implementing a plan of action.

Identify client/family needs through evaluation of information elicited through various methods.

Provide services based on assessment, aligning with client characteristics.

Provide high quality services and products.

Apply quality standards to all services and products.

Design alternative delivery of services to serve special needs clients.

Match delivery of services to needs of client/family.

Create a customer satisfaction survey to collect feedback on services provided.

Make adjustments based on survey data.

Use a customer satisfaction survey to collect feedback on services provided.

Evaluate feedback to determine future services or enhance existing services.