Human Services: Family & Community Services Focus Area

Use formal and informal assessment practices to create and evaluate a prevention and/or treatment plan.

Identify community resources to provide family and community services.

Communicate effectively to gain support from the client's family and other support groups.

Comply with laws and procedures that govern abuse, neglect, confidentiality and other health and safety situations.

Evaluate crisis prevention, intervention and resolution techniques to formulate emergency plans.

Summarize a prevention/treatment plan based upon a synthesis of information about individual needs.

Evaluate individual progress.

Gather information and inform the participant about what to expect in the assessment process.

Complete verbal and written assessments to show the strengths and needs of participant.

Create interventions and implement a treatment plan based on identified individual needs.

Document client progress due to interventions.

Create solutions for clients that will help them make informed decisions using individual preferences and strengths.

Accurately identify concerns.

Collect client history to monitor patterns of behavior.

Identify individual problems, and analyze sources of difficulties.

Lead client to use problem-solving skills for finding solutions.

Connect client with additional resources to serve needs.

Research to find agencies, organizations, and churches offering services.

Keep a portfolio of available community resources, such as transportation, social services, support groups, and advocacy groups.

Conduct a visit to a community resource site to become familiar with resources.

Keep names and phone numbers of contacts at each service.

Research and evaluate state and local social services provides.

Use proper referral procedure for each service.

Update information as needed to keep current.

Match individual's needs with identified community resources.

Document information that describes needs, preferences, strengths, and potential supports.

Follow policies and procedures to assure compliance with local, state, and national regulations.

Adhere to job description.

Identify regulation violations.

Implement best practices.

Collaborate professionally with family members.

Document formal and informal meetings with family members.

Give, receive, and act upon feedback promptly and with sensitivity.

Provide a summary of visits and information gathered from family/friends.

Collaborate with an individual's support system to provide services.

Document information that describes needs, preferences, strengths, and potential supports.

Document client's satisfaction that his/her needs, preferences, etc. have been accurately identified.

Provide examples of information collected to inform individual clients of the goal-setting process.

Document an increase in frequency and number of contacts for the client.

Provide a summary of visits and information gathered from family/friends.

Follow legal and applicable procedures to report concerns of abuse, neglect, or exploitation.

Use and document quality assurance procedures.

Assure accessibility, security, and safety of program environment and transportation to all participants.

Document that the environment meets all applicable licensing and accreditation requirements.

Document and report situations to appropriate authorities.

Maintain client confidentiality while observing ethical and legal responsibilities.

Guard client information in conversation.

Keep client written information inaccessible to general public.

Follow policies and procedures of organization and laws and regulations in documentation of reporting requirements.

Use strategies for documenting essential information while respecting privacy.

Prepare indoctrination materials to ensure individuals are aware of rights regarding access to records and information.

Communicate clearly to clients their rights of access to records and their rights to refuse consent for release of information.

Align individuals with prevention, intervention, or resolution techniques appropriate for the circumstances.

Formulate appropriate interventions likely to prevent crisis situations.

Manage the physical and social environment to reduce conflict and promote safety of participants, workers, and others when intervening in emergency situations.

Use appropriate techniques to ensure a safe environment.

Recognize when to seek outside assistance to address emergency situations.

Resolve a crisis or emergency situation.