Leadership in the Workplace

Business Law

Communication Skills

Emotional Intelligence

Operations

Professional Development

Acquire foundational knowledge of business laws and regulations to understand their nature and scope.

Read to acquire meaning from written material and to apply the information to a task.

Apply active listening skills to demonstrate understanding of what is being said.

Apply verbal skills to obtain and convey information.

Foster self-understanding to recognize the impact of personal feelings on others.

Develop personal traits to foster career advancement.

Apply ethics to demonstrate trustworthiness.

Exhibit techniques to manage emotional reactions to people and situations.

Identify with others' feelings, needs, and concerns to enhance interpersonal relations.

Use communication skills to foster open, honest communications.

Manage stressful situations to minimize potential negative impact.

Implement teamwork techniques to accomplish goals.

Employ leadership skills to achieve workplace objectives.

Manage internal and external business relationships to foster positive interactions.

Adhere to health and safety regulations to support a safe work environment.

Implement safety procedures to minimize loss.

Implement security policies/procedures to minimize chance for loss.

Utilize project management skills to improve workflow and minimize costs.

Acquire self-development skills to enhance relationships and improve efficiency in the work environment.

Understand and follow company rules and regulations to maintain employment.

Utilize critical-thinking skills to determine best options/outcomes.

Participate in career planning to enhance job-success potential.

Implement job-seeking skills to obtain employment.

Comply with the spirit and intent of laws and regulations

Identify sources that provide relevant, valid written material

Extract relevant information from written materials

Apply written directions to achieve tasks

Follow oral directions

Demonstrate active listening skills

Explain the nature of effective verbal communications

Ask relevant questions

Interpret others' nonverbal cues

Provide legitimate responses to inquiries

Describe the nature of emotional intelligence

Explain the concept of self-esteem

Recognize and overcome personal biases and stereotypes

Assess personal strengths and weaknesses

Assess personal behavior and values

Identify desirable personality traits important to business

Exhibit self-confidence

Demonstrate interest and enthusiasm

Demonstrate initiative

Demonstrate honesty and integrity

Demonstrate responsible behavior

Demonstrate fairness

Assess risks of personal decisions

Demonstrate ethical work habits

Take responsibility for decisions and actions

Build trust in relationships

Describe the nature of ethics

Explain reasons for ethical dilemmas

Recognize and respond to ethical dilemmas

Manage commitments in a timely manner

Develop tolerance for ambiguity

Exhibit a positive attitude

Demonstrate self-control

Explain the use of feedback for personal growth

Adjust to change

Respect the privacy of others

Show empathy for others

Exhibit cultural sensitivity

Explain the nature of effective communications

Use appropriate assertiveness

Use conflict-resolution skills

Participate as a team member

Explain the concept of leadership

Explain the nature of ethical leadership

Model ethical behavior

Determine personal vision

Inspire others

Demonstrate adaptability

Develop an achievement orientation

Challenge the status quo

Lead change

Enlist others in working toward a shared vision

Coach others

Treat others with dignity and respect

Foster positive working relationships

Consider conflicting viewpoints

Describe health and safety regulations in business

Report noncompliance with business health and safety regulations

Follow instructions for use of equipment, tools, and machinery

Follow safety precautions

Maintain a safe work environment

Explain procedures for handling accidents

Handle and report emergency situations

Explain routine security precautions

Follow established security procedures/policies

Plan project

Monitor projects and take corrective actions

Evaluate project success

Maintain appropriate personal appearance

Demonstrate systematic behavior

Set personal goals

Adhere to company protocols and policies

Follow rules of conduct

Follow chain of command

Make decisions

Demonstrate problem-solving skills

Assess personal interests and skills needed for success in business

Analyze employer expectations in the business environment

Explain the rights of workers

Identify sources of career information

Identify tentative occupational interest

Utilize job-search strategies

Complete a job application

Interview for a job

Write a follow-up letter after job interviews

Write a letter of application

Prepare a résumé