Standard set
Vocational Training
Standards
Showing 20 of 20 standards.
1
Element
Develop industry knowledge.
2
Element
Identify client needs and organisational objectives.
3
Element
Implement customer service practices.
4
Element
Minimise risks to personal and public safety.
1.1
Performance Criteria
Identify and access sources of information on the industry sector.
1.2
Performance Criteria
Implement industry information in day-to-day work activities.
1.3
Performance Criteria
Identify the economic and social significance, and the impact, of the industry sector on individuals and the community.
1.4
Performance Criteria
Update knowledge and share with clients and colleagues as appropriate.
1.5
Performance Criteria
Identify the role of volunteers within the sport, fitness and recreation industry.
2.1
Performance Criteria
Conduct and participate in daily work activities.
2.2
Performance Criteria
Refer clients to services.
2.3
Performance Criteria
Implement a client focused approach according to community development philosophies and principles.
2.4
Performance Criteria
Identify and apply industry standards of ethical practice.
2.5
Performance Criteria
Adapt work processes to meet the specific needs of individual clients.
3.1
Performance Criteria
Respond to client feedback in line with individual level of responsibility.
3.2
Performance Criteria
Follow up on client feedback in a timely manner.
3.3
Performance Criteria
Record communication and outcome between client and organisation.
4.1
Performance Criteria
Identify situations that may endanger the personal safety of self, staff and other clients.
4.2
Performance Criteria
Implement actions to minimise risk, as required.
4.3
Performance Criteria
Report situations to appropriate staff, as required.
Framework metadata
- Source document
- SISXIND001 - Work effectively in sport, fitness and recreation environments (2016)
- License
- CC BY 3.0 US